These Terms govern your use of getoh.co and the services offered by [LEGAL ENTITY NAME] ("OH!," "we," "us"). By using the site or creating an account, you agree to them. If you do not agree, please do not use the service.
Three things worth knowing before you read the rest
OH! is not a medical practice. We provide technology and administrative support. Clinical decisions are made independently by licensed clinicians.
Nothing on this site is medical advice. It is general information. Your clinician's guidance governs.
A prescription is not guaranteed. Paying does not entitle you to medication. If a clinician determines treatment is not appropriate for you, you are not charged for it.
1. Eligibility
You must be 18 or older, located in a state where we operate, and able to form a binding contract. You agree to provide accurate information about yourself, including your complete medical history and current medications. Incomplete or inaccurate health information can lead to unsafe treatment decisions. This is the single most important obligation you have under these Terms.
2. The relationship between OH! and your clinician
OH! is a technology and administrative services company. It does not employ clinicians to exercise clinical judgment and does not direct clinical decision-making.
Clinical services are provided by independently licensed clinicians affiliated with [AFFILIATED PROFESSIONAL ENTITY]. Pharmacy services are provided by [PHARMACY PARTNER]. Your clinician exercises independent professional judgment and may decline to prescribe.
3. Not medical advice, and not an emergency service
Content on this site is general health information, not a diagnosis, treatment recommendation, or substitute for care from a clinician who has examined you.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. OH! is not monitored for emergencies and must never be used to report one.
4. What we do not promise
- We do not promise the treatment will work for you. Individual results vary, and some people will see no benefit.
- We do not promise you will be eligible. Clinicians decline treatment where it is unsafe or inappropriate.
- We make no claim that any product cures, prevents, or treats any disease beyond what a clinician tells you directly about your own situation.
5. Your account
Keep your credentials confidential and tell us promptly at support@getoh.co if you suspect unauthorized access. You are responsible for activity under your account. Because your account may contain health information, we recommend a unique password and two-factor authentication where offered.
6. Prohibited use
- Providing false health information or impersonating another person
- Obtaining medication for anyone other than yourself
- Reselling, sharing, or redistributing any medication
- Reverse engineering, scraping, or interfering with the service
- Using the service for any unlawful purpose
We may suspend or terminate accounts for violations, and will report conduct we are legally required to report.
7. Subscriptions, billing, and cancellation
How billing works
- Membership is [$PRICE] per [BILLING PERIOD]. Founding members receive [FOUNDING RATE / DISCOUNT] for their first [N] billing periods, then [$PRICE]. Pricing is not final and must be completed here, and disclosed clearly at checkout, before any charge is taken.
- Your subscription renews automatically each month until you cancel. We charge the payment method on file on your renewal date.
- You are not charged for medication if a clinician determines you are not eligible. [DESCRIBE ANY NON-REFUNDABLE CONSULTATION FEE, OR STATE THAT NONE APPLIES.]
- We will email you before your founding rate ends and the price changes.
- Prices may change with at least [30] days' notice; changes never apply retroactively.
Cancelling
You can cancel any time from your account settings in one click. No phone call, no retention offer. Cancellation stops future charges and takes effect at the end of your current billing period. You keep access through the period you have paid for.
Refunds
[REFUND POLICY — e.g. unopened, unshipped orders refundable in full; shipped prescription medication cannot be returned or refunded for safety and legal reasons. Confirm with pharmacy partner and counsel.]
8. Shipping
Orders ship in unmarked packaging to the address you provide. You are responsible for the accuracy of that address. Risk of loss passes on delivery to the carrier. Some medications cannot ship to certain states; we will tell you before charging you if that applies.
9. Intellectual property
The OH! name, wordmark, site design, and content are owned by us and protected by intellectual property law. You may not copy or reuse them without written permission. You keep ownership of anything you submit, and grant us a limited license to use it to provide the service.
10. Third-party services
The service relies on third parties for payment, shipping, pharmacy, and communications. Their terms govern their services. We are not responsible for their acts or omissions, though we select them carefully and hold them to contractual obligations.
11. Disclaimers and limitation of liability
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OH! WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF [$200] OR THE AMOUNT YOU PAID US IN THE [12] MONTHS BEFORE THE CLAIM AROSE.
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR PERSONAL INJURY CAUSED BY NEGLIGENCE. THESE LIMITATIONS DO NOT APPLY TO THE INDEPENDENT PROFESSIONAL LIABILITY OF YOUR TREATING CLINICIAN. SOME STATES DO NOT ALLOW CERTAIN EXCLUSIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
12. Indemnification
You agree to indemnify OH! against claims arising from your misuse of the service, your violation of these Terms, or health information you provided that was materially false.
13. Dispute resolution
[ARBITRATION CLAUSE — DRAFT WITH COUNSEL.] If you include binding arbitration and a class action waiver, it must be conspicuous, must include a clearly explained opt-out window (commonly 30 days), and must comply with the FAA and applicable state law. A carve-out for small claims court is customary. Do not copy another company's clause; enforceability turns on presentation and on your state.
These Terms are governed by the laws of [STATE], without regard to conflict-of-law rules.
14. Changes to these Terms
We may update these Terms. Material changes will be posted here with a new effective date and, where required, emailed to you at least [30] days before taking effect. Continued use after that constitutes acceptance. If you disagree, cancel before the effective date.
15. General
If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger or acquisition. These Terms, the Privacy Policy, and the Telehealth Consent are the entire agreement between us.
16. Contact
support@getoh.co
[LEGAL ENTITY NAME], [MAILING ADDRESS]