We would rather you understand this before you pay than discover it afterward. It is written plainly on purpose.
Cancel in one click, any time.
Log in, go to Account, select Cancel. That is the whole process. No phone call, no chat queue, no retention offer, no three-step "are you sure." If cancelling ever takes more than one click, that is a bug — email us and we will cancel it for you and fix it.
How the subscription works
- Your box is $175 (Original) or $195 (Extra Strength), plus a clinician visit once a year ($25 online, or $35 where your state requires video). You see the full price at checkout before you pay.
- It renews automatically each time a box ships (every 1, 2 or 3 months, your choice) until you cancel.
- We email a receipt after every charge.
- Price changes require at least [30] days' notice and never apply retroactively.
If you are not eligible for treatment
You are not charged for medication you cannot receive. If a clinician reviews your intake and determines treatment is not appropriate for you, we refund everything you paid for medication, automatically. You do not have to ask.
The clinician visit fee ($25 online, or $35 where your state requires a video visit; charged once a year) is not refunded, because your clinician completed the review. We show this fee at checkout before you pay.
Refunds at a glance
| Situation | What happens |
|---|---|
| Clinician determines you're not eligible | Medication refunded automatically; clinician visit fee not refunded |
| You cancel after you've been charged | That box still ships; no further charges |
| Order lost or damaged in transit | Replacement at no cost |
| We shipped the wrong item | Correct item sent, or full refund |
| You had an adverse reaction | Contact your clinician first. Then email us — we review these individually. |
| You've used it and it didn't work for you | See below |
Why we can't take medication back
Once your prescription is filled, all sales are final. Dispensed medication cannot be returned or resold. This is not a policy we chose for commercial reasons: federal and state pharmacy law prohibits reintroducing dispensed medication into the supply chain, because its storage conditions can no longer be verified. Every legitimate pharmacy operates this way.
What we can do instead: if the treatment is not working for you, message your clinician before your next renewal. They can adjust the approach, or tell you honestly that this isn't the right treatment — in which case cancel and we will stop billing immediately.
On "money-back guarantees"
You will notice we do not offer one on medication. Any company promising a full refund if a prescription drug "doesn't work" is either not honoring it, or is quietly taking returns it cannot legally resell and pricing that loss into your subscription. We would rather charge you less and be straight about it.
When cancellation takes effect
Cancelling stops all future charges immediately. Your membership stays active through the end of the period you have already paid for, and any order already placed for that period still ships. You will receive a cancellation confirmation by email — if you do not get one within an hour, assume it did not go through and contact us.
Pausing instead
You can skip your next box from Account settings. Pausing skips one delivery cycle at a time, then your subscription picks back up on its own schedule. Your clinical record stays intact. Need more time? Skip again when the next one comes up, or cancel.
Disputes and chargebacks
If something is wrong, email support@getoh.co first. We respond within 2 to 3 business days and would nearly always rather fix it than argue. Filing a chargeback before contacting us tends to freeze the account and slow everything down for both of us.
Your rights are not limited by this policy
Nothing here limits rights you have under applicable consumer protection law, including state automatic renewal statutes. Where the law gives you a stronger right than this policy does, the law applies.
Contact
support@getoh.co
Aloud LLC, 418 Broadway, Ste N, Albany, NY 12207, US
We reply within 2 to 3 business days.